A day in the life of a Housing Options Broker – Jil Dyson

At Housing Options Scotland we have been asking our colleagues what ‘a day in the life’ is like for them. In part 2 of this series we talked to one of our newest colleagues Jil Dyson.

Jil is one of our Housing Options Brokers, who provide housing information, advice and support to disabled and older people in all 32 local authorities of Scotland. This is what Jil had to say:

1.What is your commute like in the morning?

Its awful – I have to go all the way from my bedroom downstairs to my study up stairs! (Not really 🙂 LOL) . Working from home has made such a big difference in terms of avoiding the daily commute. As I don’t live near the city centre of Glasgow, when I used to have to commute every day it took so much time from my morning/evening. I do enjoy the days I get to commute and see different places all around Scotland, but for regular mornings, not having to deal with the rush hour commute is great.


2. What is the first thing you do when you get to your desk? Tell us about your workspace, is it tidy or messy?

The first thing I do when I get to my desk in the morning is ‘clock in’ and tell the HOS team my plans for the day. I like to plan my day, so once I open up my laptop I make a quick plan on my laptop or iPad about things to do for the day ahead. My workspace is relatively tidy, I am organised and like to keep my work nice and tidy at my desk, so that if I need something quickly I have it at hand.

3. What does agile working mean to you?

Agile working to me means not having to worry about taking a half day at work to sit and wait in for workmen (who may or may not arrive). It allows me to not have to worry about my dogs being in all day themselves and I can take them out on walks during my lunch break. I think working flexibly makes my working day easier on a daily basis.

4. How do you communicate with your colleagues?

When I tell people I work from home they always ask – “Do you not miss being able to bounce ideas off of someone in else in the office?”. I always answer that I can bounce ideas off of people, I just do it through email or call rather than always being face to face. I know everyone on the team is a call/email away if I need them. I do enjoy team meetings and being able to see everyone on the team when we get together.

5. What do you listen to at your desk? Or do you like silence and why?

It depends. Sometimes I listen to music, other days I have the news on in the background – but mostly I like working in the peace and quiet.

6. What does a normal day look like for you?

That’s hard to answer! Usually, a normal day for me involves speaking with clients through email or phone, getting some information about housing sent out to them, and helping clients if they need further information or support with anything. Other days I can be out and about at events or out doing a visit to a client’s home. Every day is different and I enjoy that no two days are the same.

7. What is your favourite thing to do for lunch when you are working?

I actually really like going into my living room and watching an episode of a TV program! If I’ve missed something on the box I wanted to watch the night before I will usually pop it on and watch it over lunch. I also enjoy taking my dogs out a walk during lunch when the weather is good.

8. What do you find most interesting about your job?

I think continuous learning is a great aspect of my job. Since I started in August I have attended so many interesting events, which have allowed me to expand my knowledge of housing. I also really like meeting new clients and working with all different groups of people from all across Scotland.

9. Tell us one thing that most people wouldn’t know about you?

I am extremely bad at keeping surprises. As soon as I buy someone a gift, 95% of the time I will tell them what it is before they get a chance to open it.

10. Tell us something about your job that most people wouldn’t know?

There isn’t one day the same.

11. What is the best thing about working for Housing Options Scotland?

There are many good things about working for Housing Options Scotland. Obviously helping clients solve their housing problems is a big one! But other aspects such as agile working are a definite benefit. I don’t miss the daily commute to and from work at all.


We’d like to thank Jil very much for telling us what a ‘day in the life’ of a Housing Options Broker is like for her. If you haven’t seen part 1 in this series, click here to have read: A day in the life – Susan Mendelovitch