A day in the life of a Housing Options Broker – Susan Mendelovitch

Our Housing Options Brokers work hard to support disabled and older people to find the right home in the right place, but wouldn’t you like to know more about them and what they do day to day? Well, we thought we would find out for you!

So, we asked  Susan Mendelovitch who has been working as a Housing Options Broker for 4 years, what a normal working day is like for her. Here is what she had to say:

Housing Options / 2018 Photograph by Martin Shields  Tel 07572 457000 www.martinshields.com © Martin Shields

  1. What is your commute like in the morning?

I am an early riser and the first thing I do every morning is walk our dog then its home for a well-deserved cup of coffee and a few moments to myself before I make my way upstairs to my office to begin work at 8:30am. At Housing Options Scotland we work agilely, which for me means that I work mostly from home.  In one of my previous jobs before HOS I had a long commute to work at least an hour and half each way to work, sometimes more, I defiantly don’t miss it!

  1. What is the first thing you do when you get to your desk? Tell us about your workspace, is it tidy or messy?

The first thing I do every morning is sign in to work using my phone and switch my laptop on.  I am old school and always spend a few minutes writing out what I plan to do that day.  My work space is always tidy on a Monday morning but can get a bet messy towards the end of the week with a variety of post- it- notes scattered around!

  1. What does agile working mean to you?

To me it means being able to work where and how I want. For example, it allows me to plan my own day and use my initiative and creativity to get the work done and I think this allows the individual to be more productive.  There is no time wasted chatting at the printer! (not that that’s a bad thing, hehehehe!)

  1. How do you communicate with your colleagues?

We all communicate using ours phones and email, modern technology is really important for the organisation as we all work in different locations. But I meet up with colleagues regularly for one to ones and meetings.

  1. What do you listen to at your desk? Or do you like silence and why?

I like silence I can’t think with music on!

  1. What does a normal day look like for you?

No two days are the same at HOS, so I really don’t know what a normal day looks like!  Some days are spent mostly on the phone helping my clients with their housing issues or phoning people on their behalf and other days can be consumed by writing reports and replying to emails from clients and other staff members. There are even some days when I am not home at all and I am visiting a client, attending a meeting with a client or I am out and about at an event or conference.

  1. What is your favourite thing to do for lunch when you are working?

Depends what time of year, in summer it has to be having lunch in the garden!

  1. What do you find most interesting about your job?

Every day is different and you find you are always learning something new.  We also attend many events all over the country and get to meet a variety of interesting people along the way.

  1. Tell us one thing that most people wouldn’t know about you?

I’m scared of heights!

  1. What is the best thing about working for Housing Options Scotland?

Working in a small team where everyone is working to achieve the same goals, and of course agile working!  Also, our one to one and team meetings usually involve cake, which I love!

I’m writing this at about 5pm and I can see the M80 from my window and I can see gridlock, I really don’t miss that.